Refund & Cancellation Policy

Last Updated: January 25, 2026

At ShopWiz, we value customer satisfaction and aim to provide a fair and transparent purchasing experience. This Refund & Cancellation Policy explains the terms under which refunds, cancellations, or issue resolutions may be requested for our digital products.

By completing a purchase on our website, you agree to the terms outlined below.

1. Refund Eligibility

ShopWiz offers digital products and downloadable content. Due to the instant-access nature of digital goods, refunds are generally not provided once a product has been successfully delivered or downloaded.

However, a refund may be considered in the following cases:

• The digital product was not delivered after successful payment

• The product is defective, corrupted, or unusable due to verified technical issues

Each request is reviewed on a case-by-case basis.

2. How to Request a Refund

To request a refund, please follow these steps:

• Submit your request using our website’s Contact Us form

• Provide your order ID and purchase details

• Clearly explain the issue you are experiencing

All refund requests are reviewed within 7–10 business days.
If approved, refunds are processed to the original payment method used at checkout.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Digital products that have been successfully downloaded

• Products clearly marked as non-refundable at the time of purchase

• Accidental purchases or change-of-mind requests

• Incompatibility due to unsupported software, devices, or user error

We encourage customers to review product details carefully before purchasing.

4. Cancellation Policy

• Orders may only be canceled before the digital product download begins

• Once a product has been accessed or downloaded, cancellations are no longer possible

Due to the immediate delivery nature of digital products, cancellations after access cannot be accommodated.

5. Policy Updates

ShopWiz reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and the updated policy will apply to future purchases.

Contact & Support

If you have questions regarding this policy or need assistance with an order, please contact us through the Contact Us page. Our support team is here to help.